Frequently Asked Questions

Asking for help and care at home can be daunting, but we provide the best care possible to ensure that although you need that extra helping hand, you still have the best quality of life.


How will my care be set up?

You can set up a package of care by calling your local branch and booking a free care consultation with one of our care specialists. We will complete a detailed assessments of your needs and identify what care and support is needed, we will implement a personal plan and any risk assessments required to ensure your health and safety needs are also met. A start date will be agreed, and care would commence. You will receive an introduction email which outlines everything you need within South Coast for all departments. Your local care specialist will call you after the first week and visit after the first 2 weeks to check all is well. We work closely with you to ensure a smooth transition of care started and making you feel safe and reassured.

How will my anxieties be dealt with as I am worried about care?

You will have the support of a specialist care team who are there to support 365 days of the year along with a consistent care team. We will find out any anxieties that you have and manage these to offer you or your loved one full recurrence. We understand if you are new to care or had a previous poor experience this can cause anxiety, at South Coast Home Care we are bespoke, and person centred in all we do, and you are in the safest and kindest hands.

How do I pay for my care?

Private care can be paid via bank transfer or direct debit. We have a contract with the NHS and West Sussex county council for funding needs. You can call us to discuss these options further.

Will I see the same carers all the time?

Yes, we pride ourselves on consistent care this ensure bonds and trust can be developed with your care team, as they get to know you, they will also be able to monitor your care needs closely and observed any changes as they will see you on a regular basis.